Returns Policy

The quick version

You have 14 days from receiving your order to let us know you want to return it, and a further 14 days to get it back to us.

• 14 days to notify us
• 14 more days to return it
• Full refund within 5 working days of receipt
• Free returns postage if the item is faulty or wrongly sent

How to return an item

1. Tell us - Email or message us with your order number and which item you want to return.
2. Pack it - Wrap the item as it arrived, with all original packaging and any tags intact.
3. Post it - Send it tracked to the address below. We recommend Royal Mail Tracked or a signed-for courier.
4. Get your money back - We'll refund you within 5 working days of receiving the item.

Return address

Please write your order number clearly on the outside of the parcel so we can process your refund quickly.

Refunds

Refunds are processed back to the original payment method within 5 working days of us receiving your return. Your bank may take an additional 2-5 days to show the money in your account.

Return postage is the customer's responsibility unless the item is faulty, damaged on arrival, or not what was described. In those cases, we refund your postage too.

Faulty or wrong item

If you receive a faulty or incorrectly sent item, let us know within 7 days and we will cover return postage, send a replacement, and apologise a lot. We list everything honestly and photograph it ourselves, but occasionally something slips through, and when it does we fix it fast.

Exceptions

• Items fitted to or used on a motorcycle cannot be returned for a refund unless faulty.
• Helmets that have been worn or where the original hygiene packaging has been broken.
• Electrical items that have been installed or powered on.
• Personalised or made-to-order items.

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.